This is the second winter and bought shack brand new. Dont think it would be a cleaning issue but i'll try anything. You talking about cleaning at the furnace right?
This is from a Sub web site on furnace issues.
PILOT FAILS TO IGNITE OR STAY LIT --------------------------------------------------------------------------------
CONDITION
SOLUTION
Plugged pilot orifice
Electrode out of adjustment
Pilot tube defective
Piezo sparker defective
Defective thermocouple
Defective valve
Vent kit not sealed
MICA window missing
Combustion air hose plugged or collapsed
Water in propane
Burner plate gasket or pilot not sealed
Clean or replace orifice
Adjust electrode to furnace's specifications
Replace tube
Replace sparker
Replace thermocouple
Replace valve
Seal vent where it meets the furnace.
Replace MICA
Replace combustion hose
Add alcohol to the propane bottles.
Replace gaskets