Sad that Strikemaster has these issues with their new Solo but its good to see they are all over the place trying to help people resolve the issue. They always have stood behind their products and customer service is the game of the game.
I had mine go out on my Solo while prefishing during the NAIFC tournament this last weekend. Brought it to Strikemaster yesterday and that's how they fixed it. There was even a guy there putting new Solos in boxes to sell and was doing the same as the above video before putting them into a box.
Loc: Near the Bluffs
Big Slugger, which one did you end up with anyway? Going to pick my new one up in 12 hours It was tough to see the old one get sold this afternoon. But, for $275 and a good 9 years of use I'm ok with it.